Refund / Cancellation / Transfer & Support Policy

Please review this page carefully before using the platform or making a purchase.

Refund / Cancellation / Transfer & Support Policy

Effective date: None

This policy applies to offers operated by Hott Blocc LLC d/b/a Barber Knowledge through this platform. Because this platform may contain courses, digital downloads, lead magnets, external redirect offers, subscriptions, and other resources, the rules below are organized by offer type. If a product page or checkout page states narrower or more specific rules for that item, those item-specific rules also apply.

1. Continuing education courses and CE bundles

  • A full refund may be requested within seven (7) calendar days of purchase if the course has not been started and no certificate has been issued.
  • No refund is available after verified course completion, certificate issuance, or roster reporting.
  • Before a course is started, a participant may request a one-time transfer into another approved course or access period of equal value.
  • If a participant enrolls but never begins the course during the access period, the participant may request one courtesy reactivation. Additional reactivations are at provider discretion.

2. Paid digital products and downloads

For paid digital products, templates, files, or downloads delivered through the platform, sales are generally final once access, delivery, or download eligibility has been granted, except in cases of duplicate charge, broken or inaccessible file delivery, order-processing error, or where a refund is otherwise required by law.

3. Free downloads and lead magnets

Free downloads, lead magnets, and no-charge resources do not involve a purchase price and therefore are not eligible for refunds. If a free resource link is broken or unavailable, contact support and we will make reasonable efforts to restore access or provide an updated link.

4. External offers or third-party seller products

If an item redirects you to an outside seller, booking page, marketplace, or service provider, that destination may have its own billing, shipping, return, cancellation, and refund rules. Where an external checkout controls the transaction, the external seller’s policies may govern that purchase.

5. Physical products sold directly by us

If a physical product is sold directly by us through this platform, the applicable product page, checkout page, or order confirmation should describe the expected delivery method and timing. Damaged, defective, or incorrect direct-fulfillment physical orders should be reported promptly to support. Eligibility for replacement, reshipment, store credit, or refund may depend on the condition of the item, the issue reported, and whether the order was fulfilled directly by us or by an outside seller.

6. Shipping delays for direct physical orders

If a direct physical order cannot be shipped within the time promised for that item, we will use reasonable efforts to notify the buyer and offer the option to wait for shipment or cancel the unshipped portion for a refund, as applicable to the order. If no shipment time is stated for a direct physical order, we will handle delivery-delay communication and refunds in accordance with applicable law.

7. Duplicate charges and billing errors

Duplicate charges caused by provider or platform error will be corrected promptly. If you believe you were billed incorrectly, contact support with the order details so we can investigate.

8. Subscriptions and recurring access

For recurring plans, memberships, or subscriptions, cancellation stops future renewals in accordance with the plan terms shown at checkout. Unless a specific offer states otherwise, cancellation does not retroactively refund prior billing periods that have already started, except in cases of duplicate charge, billing error, or where required by law.

9. Outages, service interruption, and future live-session issues

If a provider-side technical failure, platform outage, or service interruption prevents course access, we may restore access, extend access time, transfer the participant, or issue a refund when appropriate, depending on the nature and duration of the issue. If any future classroom, webinar, or live session must be canceled because of bad weather, instructor absence, or another operational issue, participants will be notified and rescheduled or transferred.

10. Participant conduct

Abusive, fraudulent, or disruptive conduct may result in account restriction, removal from a live session if used in the future, or delayed certificate issuance until identity, payment, or completion issues are resolved.

11. Complaints and support

Complaints should be submitted in writing to Bk@barberknowledge.com. Complaints will be acknowledged within three business days and reviewed promptly.

Support contact: 8327414588 | Bk@barberknowledge.com
Standard support window: Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding holidays.